By Bill Zender (June 2017)  What is a Rolling Chip Program?  The first thing one needs to understand about a Rolling Chip program is that it’s an alternative form of player tracking. This variation is used to determine the theoretical win of the customer to assist in estimating player reinvestment. The rolling Chip method is
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By Bill Zender I attended the World Game Protection Conference 10 in February at the M Resort in Las Vegas, and I can say without a doubt that it was as spectacular as the previous conferences, if not more so. There were a number of great keynote speakers, terrific information passed along to the attendees
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By Bill Zender Many table game properties struggle with a player tracking system that provides player reinvestment values similar to the system used in slots and video games. With the exception of video poker machines, the mathematical house advantage subject to each and every handle pull on an electronic device is constant based on the
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By Bill Zender While driving down the highway near my home the other day, I passed a sign advertising blackjack at the Fiesta Casino Henderson. The sign was very simple. It stated, “$3 blackjack 24/7.” Interesting—the Fiesta casino is offering a $3 blackjack game 24 hours a day, and is using that game to attract
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