By Bill Zender With months of COVID-19 pandemic experience under our belt we can make a more educated choice concerning what works the best regarding the protection of casino customers and employees from infection.  I still have not seen anything positive or negative on the use of table and slot machine plexiglass partitions.  It can safely be
Read More

By Bill Zender Every casino has a COVID-19 procedure for sanitizing casino chips in a timely manner, but do they really follow this procedure?  Earlier this year, when Macau casinos reopened after being closed for two weeks, their accepted procedure for sanitizing casino chips was to clean each chip with sanitizer as the chips were lost
Read More

By Bill Zender Since the beginning of the casino reopening phase, I have heard from several game protection personnel and their concerns about people wearing protective face masks in the casino.  The primary issue is identity concealment.  “How can we spot the threats if we cannot clearly identify the card counters, advantage players, and cheaters beforehand?”  True, the
Read More

By Bill Zender (June 2017)  What is a Rolling Chip Program?  The first thing one needs to understand about a Rolling Chip program is that it’s an alternative form of player tracking. This variation is used to determine the theoretical win of the customer to assist in estimating player reinvestment. The rolling Chip method is
Read More