Casino Security & Gaming Operations

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Upcoming Seminar Series and Speaking Engagements

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Bill Zender’s Ultimate Seminar on Defensive Card Counting - Las Vegas Nevada – February 6th and 7th

I will be holding a two-day seminar regarding the different elements, theories, and defensive techniques concerning card counting in blackjack.  The seminar will be held on February 6th and 7th at the Tuscany Suites Casino in Las Vegas Nevada.  This seminar is the result of a number of requests from individual in the industry for a complete and comprehensive course on the understanding, detection, confirmation, and mitigation of the threat of card counting advantage play by the professional level card counter.

Persons attending this two-day session will come away with a good understanding of the principles and mathematics behind card counting, an increased ability to detect players who are counting cards, the ability to confirm whether or not a person is in fact card counting on a professional level, and the understanding of options as to how to mitigate this situation once it has been confirmed.

My two-day session, Ultimate Seminar on Defensive Card Counting, covers a number of critical topics that every casino executive and surveillance professional need to be aware of and understand.  The two-day seminar will cover the following material:

Day 1 – Tuesday February 6th – History and Principles of Card Counting Blackjack

  • Introduction (includes basic strategy)
  • Myths about card counting
  • History of card counting
  • Basic mathematics: Why counting cards works
  • Count systems (including card counting computers)
  • Counting strategies against the single deck
  • Counting strategies against multiple deck games including Spanish 21 and “Push 22” games.
  • Counting strategies for attacking side bets

Day Two – Wednesday February 7th – Mechanics of Detecting, Confirming, and Mitigating Card Counting in Blackjack

  • Methods for better detection of card counters
  • Methods for better confirmation that a person is counting
  • Learning how to chart play using Excel spreadsheets
  • Mitigation:  Back off or game procedure changes
  • Conclusion and overview

What the participants will take-away from this seminar:

  • Have a better understanding of the mechanics that make card counting a threat.
  • Better comprehend what size of bet spread is needed to gain an advantage
  • Learn the different strategies for attacking single deck, multiple deck, and blackjack side bets
  • Learn several simple indicators that a person is counting cards; a simple system that can be easily passed on to all your floor supervisors and surveillance operators.
  • Learn how to chart blackjack play using an Excel spreadsheet to determine beyond any doubt that a person is employing a card counter technique that will achieve a long-term advantage over the casino.
  • Understand the different options available for dealing with a player who has been confirmed to count cards on an advanced level.
  • Be able to present evidence of a suspected players capabilities with member of the executive committee and marketing.

For more information and registration forms, please email me at wzender@aol.com. The cost of attending this two-day seminar is $550 per person.  The seminar includes snacks and drinks, handouts, and a certificate of completion.  I am limiting the seminar to the first 40 participants so please get your requests in soonNote: This will be my first seminar where I will be able to accept credit cards.

The Tuscany Suites Casino is located a short distance from the Las Vegas Strip at 225 E. Flamingo Rd. (http://www.tuscanylv.com/).  The times of the seminar is 9:30 AM to 4:00PM both days.

Certificate in Gaming Leadership - University of Nevada, Reno Extended Studies and Oklahoma State University Spears School of Business - January 22-25, 2018 -  Hard Rock Casino, Tulsa, OK

I will be working with the University of Nevada Reno and Oklahoma State University to help put on their programs “Track C: Table Games Operations”.  I will be joining several other great instructors including San Manuel Surveillance Director Jessie Beaudoin and Slot Director Jeff Jordan.  My schedule and Track C topics are as follows:

  • Introduction to Table Games Operations; How Casinos Make Money; Probability, Odds, Payouts – Monday, January 22nd from 10:15AM to 12:15PM.
  • Table Games Operations: Using Earning Potential as a Management Tool – Tuesday January 23rd from 8:00AM to 10:00AM.
  • Table Games Operations: Maximizing Table Games; Math & Statistics of Casino Gaming – Tuesday, January 23rd from 1:00PM to 3:00PM.
  • Optimizing Table Games Mix - Tuesday, January 23rd from 3:15PM to 5:15PM.
  • Table Games Operations: Live Game Promotion – Wednesday, January 24th from 8:00AM to 10:00AM.
  • Table Games Operations: Player Development and Database Management - Wednesday, January 24th from 10:15AM to 12:15PM.
  • Table Games Operations: The Principles of Leading Your Table Games Operation – Wednesday, January 24th from 1:00PM to 3:00PM.

For additional information, please visit the following website: https://business.okstate.edu/cepd/open-enrollment/pds/gaming-leadership.html.

 

World Game Protection Conference in Las Vegas – Bally’s – March 12th – 15th
It appears I will be presenting again this year at the WGPC.  This year I plan to speak about the problems and protection strategies with Electronic Table Games (ETGs).  Is it a slot machine or table game?  Does it take a different mindset to safely protect ETGs, or do we need to look at these games from different directions in order to block the various known and unknown avenues of attack.

ELECTRONIC TABLE GAMES: A GAME PROTECTION CHANGER – 50 minutes

Electronic Table Games (ETGs) are becoming a crowd favorite with players and are taking up an increasing amount of space on casino floors. But are they slot machine or a table game? More importantly, how do they work and how do you protect them from cheats, thieves and advantage players. If this is the 'evolution of gaming', it seems no one consulted with game protection professionals. In this session Bill examines the popular e-table games on the market and the relatively new concept of stadium gaming. You will hear about vulnerabilities that have been exploited in recent times and Bill’s thoughts on the best ways to protect these new-age games

For more information on the World Game Protection Conference please go to; http://www.worldgameprotection.com/


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