Casino Security & Gaming Operations

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Upcoming Seminar Series and Speaking Engagements

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World Game Protection Conference in Las Vegas – M Resort – February 21st
I will be presenting on the first day of the Conference during three morning sessions.  The topic of my presentations will be:  Bill Zender’s Lessons Learned as an Expert Witness
The title speaks for itself.  Primarily, I will discuss my experience in putting together cheating cases for the police or regulators, and how I proceed with criminal or civil cases as an expert witness.  During the three 50 minute presentations, I will refer to many of the cases I have worked over my career as a casino executive, gaming control agent, and gaming expert witness. 
Bill Zender’s Lessons Learned as an Expert Witness Session information – 9:00AM to Noon
Putting the case together for Law Enforcement
In this session the attendees will learn the basics of investigating the event, and how to put together the evidence, information, and witness testimony for the first responding law enforcement officers/regulator agents.  Examine how the casino representative needs to educate the officer/agent as to the aspects of the table game, and how the scam was recognized and how it gained an unfair advantage over the casino table game.

  • Taking action: Building a case or protecting the bankroll
  • Maintaining evidence for the officials
  • Handling suspects
  • Communicating/educating law enforcement

Conducting my own investigation as an expert witness
Even though it’s the prosecutor/attorney’s case, the expert witness needs to conduct their own investigation and analysis into the facts and the methodology of the event.  How much investigation does the expert witness have to conduct before he expert can take a comfortable position on the case?  Learn how the expert witness develops their opinion, and challenges the opposition’s opinion in the expert’s report.

  • Viewing video and documents
  • Building an analysis model
  • Making notes
  • Developing an opinion
  • Examining the other sides expert’s opinion

Testifying in court as an expert witness
Learn what you can and can’t say in court.  Understand the difference between what a gaming expert should say in a deposition versus the court room.  Examine how the gaming expert listens to and replies to the attorney on direct examination, and how best to response to the oppositions attorney on cross examination.  Understand what tactics the gaming expert needs to focus on when being cross examined on expert testimony.

  • Communicating with/educating attorneys
  • Preparing and handling depositions
  • Preparing for court
  • Testifying in court on direct examination
  • Testifying in court on cross examination
  • Evaluating your own performance

For more information on the World Game Protection Conference please go to;



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